How to Send Letters to a Group of Debtors

 

The batch process will all you to send document to a group of debtors by account or claim.  The batch process will allow you to send a batch of documents to the print list to be printed at a later time.  You may also choose to send one letter per account or one letter per claim.  Use the selection criteria to narrow the group of debtors.  

From the main screen of CollectMax, click the button.  This will take you to the screen.

Select the   by clicking the button and picking Letters-Per Account or Letters-Per Claim from the list.

 Selection Criteria

You will need to select from the following criteria to get the correct group of accounts for your batch process.

 Client(s):

Select a single client, a group of clients or all clients.  

Click the radio button next to your selection.

 Type:

Select all type codes, a single type code or pick more than one type code from the list of codes.

Click the radio button next to your selection.  

 Status:

Select a single status, a range of status', or all status codes.

Click the radio button next to your selection.  


Hint: If you only want open accounts for your batch process, select a status range from the first open status to the last open status on the list.

 Balance:

Select a balance range by typing in the balance fields.  You may also use the buttons to click to the balance you want.  Clicking the up arrow will increase the balance and clicking the down arrow will decrease the balance.  


Hint: To select all balances, set or leave the balances at 0 thru 9999999.

 Open Date:

Select an open date range.  You can type the date in each field with the MM/DD/YYYY format or click the button and select the date.


Hint: To select all open dates, leave the date fields empty or select a date in the past like 1929 through today.

 Account Number:

Select an account number range.  Type in the account numbers in the fields.

 Judgments:

Select accounts according to judgments.  You can exclude or include only accounts with judgments or pick all no matter if they have a judgment.  Click the button and pick from the list.

 Exclusions:

Select the accounts you would like to exclude.  By clicking the box you can exclude accounts for the following reasons.  

DNC:  Do Not Contact

Bankruptcy:  Accounts with Bankruptcy Information.

Defending Attorney:  Accounts that have a Defending Attorney assigned.

 Process-Specific Criteria:

Select the Dates.

Disregard dates: Include no matter what date the selected action item has.

Select by Last Payment Date:  Include only accounts with the last payment date within the selected range.

Select by no Payment Date:  Incudes only accounts that have no date in the last payment date.

Select by action date: Included only accounts with the action date with in the selected range.  

Select the date range by typing the date or click the button and select the date.  

Select the Action Items:

Account-Level:  Only include account level action items.

Claim-Level: Only include claim level actions.  

Account-Level & Claim-Level: Includes both types of actions.


Claim-level Action Items are Version 2 Features.

Click the button and select the action items codes   from the list.

Exclude Accounts:

Click the box next to the selection:

Exclude Accounts with an Invalid Primary Address:  Excludes accounts whose primary debtor has the Invalid Address Box marked on the debtor tab.

Exclude Accounts with Any Invalid Address:  Excludes accounts that have the invalid address box marked on any of the attached debtors.


Hint: Remember only accounts that fall into these specific criteria will be selected for the batch process. If an account in missing from the batch process, review the account to make sure it fits within the criteria you set for the batch.

Automation

For the ability to automate this batch process, see Batch Process Automation Script , a Version 7 Feature.

 Output Options

Select the document, by clicking the button.

The options box will appear.

Letter: Select the document you want to send from the list by clicking the button and scrolling to find the document.  

Print List: Select the print list for your document by clicking the button and scrolling to find the print list.


Hint: Be careful selecting the print list. If you choose a restricted print list that is restricted to another document, the process will get an error.

Add Letter to Images:  Adds the letter to the Imaging section of the account after the documents have been printed.  

Description:  To add a description to the saved imaged, select a Description from the list.  To add a description, click the button.

Type: To add a type to the saved image, select the Type from the list.  To add a description, click the button.

Details:  To add details to the saved image, enter the Details.


Note: This is a Document Management Feature. For information on obtaining this feature, please contact the Sales Department.

The lower half the of the Output Options Screen lists the document automation attached to the document.

1.  Status Changes:  To add this feature, change on the automation tab of the selected document's properties.

2.  Action Items to be added:  To add this feature, change on the automation tab of the selected document's properties.

3.  Action Item Completion: This is a Version 2 Feature.  Click the box to complete the action items used in the selection criteria of this batch process.  

If so, these changes will be made on the accounts when the documents are put on the print list not after printing.  

Select the to save these options and continue with the batch process.

 Processing the Batch

Once the you have selected the criteria you need.  Click the button.  

If you have forgotten to select the , the options screen will appear and prompt you to make the selections.  Then click the button to restart the process.

 

A preview report will print listing the accounts that have been selected for the batch and the action to be taken on these accounts.   

 

 

Please review these accounts.  Click the X to exit the preview.  A box will appear asking you if you would like to make permanent changes to the database.  

If the preview report was correct, click the button to continue.  

If not, click the button to end the process and correct your selection criteria and re-process.

If you chose to continue, you will be prompted to enter the master password.

Type the password in the field and click the .  You may also cancel the process at this time by clicking the button.

A window will appear recommending a snapshot.  JST recommends a snapshot be performed before making any changes to the database.  

Click the button to exit the batch process and perform a snapshot.

Click the button to continue with the batch process.

The process will begin making the changes.  After they are complete a final report will be created.  You may print this report or click the X to exit the report.

 

Once you have exited the final report.  The batch process is complete.  Click the button to exit to the main screen.  

See Print Lists for instructions on printing your documents.